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Frequently Asked Questions

 

Do i need to register before buying on My Mom And Me? 
  • No, you can proceed with checkout as a guest. Registering an account will however make future purchases faster.

What are the methods of payment?

  • 1. Manual EFT

    Banking Details For Manual EFT:

    First National Bank (FNB) Business Cheque Account

    Account Name: My Mom And Me

    Account Number: 62941056328

    Branch Code : 250655

    2. Credit / Debit Cards (Visa & MasterCard)

    3. Instant EFT

    4. Bitcoin

    5. Mobicred

If you are paying by EFT, please wait for your e-mail confirmation after placing your order in order to confirm the order and delivery amount.

Are my credit details safe?

  • Yes, they are 100% safe as all details are handled through our payment gateway called "PAYFAST" . We have no access to any confidential information. Please visit www.payfast.co.za for more information.

Can i cancel my order?

  • Yes, but only if the order has not been sent out. If your order has been dispatched then we will charge a 15% handling fee and applicable courier fees for the delivery and return.

I need to change my delivery address?

  • You can change your delivery address before the parcel has been dispatched. Please send your change of address via whatsapp (082 324 5070) or by e-mail via info@mymomandme.co.za.

I want to return my product?

  • You need to contact us via phone, e-mail or whatsapp within the 7 day period from date of delivery or the warranty becomes void. For further details, please refer to our refund policy